Frequently Asked Questions
This page is mostly boring legal stuff. If you’re looking for quick answers to customers’ most frequently asked questions about memberships, billing, and our college tutoring services, please check out our FAQ page instead.
If you like legal stuff, carry on here. 😉
Who We Are
Our company is CramBetter, LLC, based in the United States of America.
CramBetter is an independent, privately held company and is not officially endorsed by or affiliated with any college, university, or school.
Our website address is: https://crambetter.com. If you are reading this message on a different domain, please navigate to the correct one instead.
Renewals, Cancellations, and Refunds
You can cancel your subscription(s) online at any time, for any reason. There are no time commitments and no cancellation fees.
To cancel a subscription, log in to your CramBetter account, click the menu (your profile picture) at the top-right, and then click on “Membership & Subscriptions” to find the “Cancel” button. As soon as you cancel, we’ll stop all future charges, and you’ll retain access to your CramBetter course for the remainder of your last billing cycle.
If not canceled, CramBetter subscriptions automatically renew each month. They do not cancel themselves automatically.
If you’re unhappy with our service for any reason, you are entitled to a full refund of your membership fees within 14 days of your first ever enrollment in a CramBetter course. To request a refund, you must cancel your subscription(s) and email [email protected] within this time frame.
Although we strive to improve student outcomes, we cannot guarantee any specific grades or test results as a consequence of using our service. Student performance is the sole responsibility of the student. We’re just here to help.
Rewards earned through our referral program expire six months after being awarded. Referral rewards are only valid for referrals of first-time CramBetter members. To redeem your referral rewards for cash, email [email protected].
Each CramBetter membership is intended for use by only one student. If we detect that your account is being used by multiple people, you may be automatically issued a lifetime ban from our service without a refund.
Embedded Content from Other Websites
Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites may behave much in the same way as if you had visited the other website.
When you leave comments on our website, we may collect the data shown in the comments form and your IP address and browser user agent string to help with spam detection.
Visitor comments may be checked through an automated spam detection service.
Media Location Data
If you choose to upload images to this website, you may wish to avoid uploading images with embedded location data (e.g. EXIF GPS) included, in order to protect your privacy. Visitors to this website may be able to download and extract location data from images.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata may be retained indefinitely.
For users who register on our website, we may also store the personal information they provide in their user profile indefinitely. All users can see their personal information at any time. Website administrators can also see and edit that information.
What Rights You Have Over Your Data
If you have an account on this site, or have left comments, you can request that we erase any personal data we hold about you by emailing [email protected]. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Third-Party Service Providers
We may use third-party service providers to deliver content, process payments, and monitor and analyze the use of the website. We may share your data with these third-party service providers.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.
Google uses the data collected to track and monitor the use of our website. This data may be shared with us and with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms page: https://policies.google.com/privacy.
Teachable is a web platform that provides hosting and other business services helpful for online courses such as ours. By using this website, you may also be using Teachable.
Stripe is a payment processing platform used for processing credit cards and other forms of money transfer. By using this website, you may also be using Stripe.
Gravatar is a service that helps us to manage users’ profile pictures, which are visible alongside comments and in other places on our website. By using this website, you may also be using Gravatar.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if it is in use. Your profile picture may be visible to the public in the context of your comments.
By using our website, you hereby consent and agree to all terms on this page.
If you have any additional questions, comments, or concerns, please email [email protected].
These terms and policies are subject to change without notice.
This page was last updated on Monday, November 20, 2023.